Payments & refunds
Citizz uses a licensed payment partner. You confirm the amount before you pay. This page is a short summary; the legal version is Terms §5.
Paying for the actual service (plumber, cleaning, salon visit, etc.): Citizz does not handle payment for that job unless the app clearly shows a Citizz checkout for it. Agree price with the business; pay them after the work (cash, UPI, or their method). Details: Before you book.
In the Citizz app
Eligible digital features for your account are purchased inside the Citizz mobile app. Where Google Play billing applies, you complete checkout through Google Play. You confirm the amount before you pay.
- Choose the product shown in the app for your account.
- Enter billing details if asked, then complete payment in the secure checkout screen (including Google Play where offered).
- Keep your bank SMS or receipt. Refresh the app if a feature does not appear right away.
Invite-only business account portal (if provided)
Some organisations receive a separate, invite-only business account portal for specific account services described in onboarding email. That portal is not linked from the consumer Citizz app and is not a substitute for in-app checkout. If you have access, your onboarding message explains sign-in and what you can purchase there. See Invite-only business portal.
Receipts and invoices
Save confirmation messages. For a formal invoice, email contact@karmavyuha.com with your business name, registered email, date, and amount.
Refunds
- Features already active — Visibility packs, subscriptions, and similar platform features that have already started are usually not refundable unless Citizz failed to deliver them or the law requires a refund.
- Account removed for abuse or standards breach — If your business account is suspended or deleted for breaking content rules (obscene or sexual images, slurs, threats, fraud, etc.), for business platform standards (idle account, neglected pending bookings, misconduct, persistent poor ratings), or similar policy reasons, money already paid to Citizz for platform features is generally not refunded, even for unused time. See Terms §3 and §5 (v1.1).
- Wrong charge or double charge — Email us with proof. We aim to resolve with the payment partner within about 14 business days when they allow it.
- Your legal rights — Mandatory consumer protections under Indian law still apply.
Payment questions — support. Formal complaints — Grievance.
Stay safe when paying
Never email your full card number. Share only the last four digits and transaction reference if support asks.