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How it works

Guides & how it works

Plain-language guides for customers and businesses. No business login required — binding legal text is on Legal.

Business
Build your brand

Your brand, your customers, no commission on the job — choose language at the top.

Business
Platform standards

Respond to bookings, stay active, consequences for idle accounts and poor conduct.

Customers
Why book on Citizz?

Full guide in English, Hindi, or Bengali — switch language at the top.

Customers
Before you book

Contact details shared for jobs, what never to share, service payment, and quality limits.

Bookings
Booking journey

Illustrated steps and flow charts for customer, business, and team member.

Overview
How Citizz works

Customers, three business categories, team logins, bookings, and location — plain English.

Basics
Getting started

Install the app, pick customer or business signup, accept policies (v1.1).

Business portal
Invite-only business portal

Separate account services when onboarding enables it — not linked from the consumer app.

Growth
Visibility packages

What visibility packages mean for businesses in search.

Money
Payments & refunds

Flows, timelines, escalation — pair with Legal.

Safety
Trust & safety

Healthy interactions and escalation paths.