Trust & safety
Respectful collaboration keeps Citizz workable for citizens and SMEs alike.
Customers
- Prefer in-app sanctioned contact rails.
- Initial high-stakes gigs → daylight meetups possible.
- Never disclose OTP/card PAN/app secrets to callers posing as admins.
- Pressure to reroute settlements off-platform warrants pause + report.
Merchants
- Listings faithfully mirror fulfilment realities.
- Communication remains professional/non-discriminatory.
- Limited-purpose customer data stewardship — no repurposing cold outreach stacks without explicit consent ladders.
Reporting
Routine clarifications — support. Formal logged complaints — Grievance (captures deterministic reference IDs). Immediate danger ⇒ statutory emergency crews first.