Booking journey
Follow the path from opening Citizz to leaving a rating — with illustrations and a detailed flow chart for each role.
Every new booking starts as pending until the business accepts or rejects it. Service payment for the job is between you and the business — not through Citizz unless the app shows a specific checkout for that job.
Before you book — contact sharing, credentials, and money.
Money for the job: Pay the business after the work as you agree. Citizz does not handle that payment unless a Citizz checkout screen clearly says so.
Customer — launch app to rate
Optional chat or call before booking. Live tracking only when a worker is assigned and on the way.
- 1 Get the app Install and sign up as customer
- 2 Discover Browse services near you
- 3 Book Pick slot; share address if visit
- 4 Pending Wait for business reply
- 5 Visit day Confirmed job; worker may be on the way
- 6 Pay & rate Pay business after work; leave stars
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Open Citizz app Install from Play Store and sign up as a customer.
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Browse and book Find a business, optional chat or call, pick a service and time.
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Pending Booking submitted. Waiting for the business to accept or reject.
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Confirmed Business accepted. Prepare for the visit on the booked day.
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Service day Work starts (in progress). A team member may show on the way if assigned.
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Completed Business marks the job done in the app.
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Pay the business Cash or UPI to the business after the work. Not a Citizz job checkout.
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Rate and review Leave a star rating once per completed booking.
Also possible: rejected, cancelled, or timed out before confirmed.
Booking statuses
- Pending
- Confirmed
- In progress
- Completed → rate
- Rejected / cancelled
Business — listing to completed job
Respond quickly to pending bookings. Collect service payment yourself after the job.
- 1 Register Business profile & services
- 2 Go live Appear in local search
- 3 New booking Customer request — pending
- 4 Accept Or reject with notification
- 5 Deliver Assign worker or do it yourself
- 6 Complete Mark done; get paid; earn rating
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Register and list services Business profile, services, photos, and availability.
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Listing live Customers can find you in search for your area.
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New booking: pending You get a notification. Customer details appear for this job.
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Accept or rejectAccept to confirmed Reject
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Deliver the job Assign a team member or handle the visit yourself. Mark in progress when work starts.
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Mark completed Job closed in Citizz for this booking.
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Collect payment UPI, cash, or your usual method. Money stays with your business.
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Customer may rate you Public review on your listing after they rate.
Platform purchases (visibility, messaging) are separate — Payments & refunds.
Business duty: Failing to accept or reject pending bookings, going idle while listed, or misconduct toward customers may breach Business platform standards and lead to removal without platform fee refunds.
Team member — worker login
Your employer creates your login. You only see jobs assigned to you — not a public signup.
- 1 Login Credentials from employer
- 2 Assigned See your bookings only
- 3 Accept Confirm you will go
- 4 On the way Optional GPS for customer
- 5 On site Do the work
- 6 Done Business marks complete & collects pay
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Team member login Credentials from your employer. Not a public signup.
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Assigned jobs only See bookings your business assigned to you.
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Accept assignment Confirm you will handle this visit.
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On the way Optional live location for the customer while en route.
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On site Perform the service at the customer location or as planned.
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Mark assignment complete Your part is done in the app.
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Business closes booking Owner marks booking completed and collects payment from the customer.
Related
- Before you book — contact details, credentials, and service payment.
- How Citizz works — roles and business categories.
- Trust & safety.