Compliance

Legal & compliance

Public documents for app stores, visitors, businesses, and regulators. Optional guides that explain workflows — without business login — stay under Guides.

Privacy

Policy v1.1 — what we collect, location, calls, security, and retention in plain language.

Terms

Policy v1.1 — platform role, content rules, contact & calls (§3.5), business standards, payments.

Account

Delete account & data

How to close your Citizz account in the app or by email — required for Google Play.

Complaints

Grievance

Raise a concern and get a reference number.

How the product works: How Citizz works (customers, business categories, bookings). Business conduct: Business platform standards (Terms §3.4). Refund detail: Payments & refunds and Terms §5.