Help & support
Public answers below. Legal documents live under Legal. Deeper how-to articles for teams with optional web billing are in Guides — readable without signing in here.
How do I get the app?
Use the official Play Store listing for Citizz here. Avoid unofficial downloads — they may be unsafe or out of date.
I’m a customer — how do I book or chat?
Install the app, create a profile, and browse services near you. Messaging and booking options depend on what each business has turned on.
I’m a business — do I manage billing here?
Citizz.app is trust, marketing, and education. Invite-only commerce for authorised business contacts may be provided separately — your onboarding email describes it. Guides on Citizz.app summarise what to expect without linking straight to checkout.
Payment failed or I didn’t get confirmation
Keep your bank SMS or receipt. Email contact@karmavyuha.com with the date, time, amount, and the email on your Citizz account. For a formal complaint with a reference number, use Grievance.
How do refunds work?
Refund rules depend on what you purchased and applicable law. Read your Terms of use and contact support if you need case-specific help.
I need to report unsafe or abusive behaviour
Use Grievance and choose the right category. For urgent danger, contact local emergency services first.
Still stuck?
We reply by email at contact@karmavyuha.com.
Response times depend on volume; include screenshots or payment IDs when relevant.